1. Standard Cancellation Policy (Flexible Rates)
For all standard reservations, guests may cancel or modify their booking free of charge up to [48/72] hours prior to the standard check-in time (e.g., [2:00 PM] local hotel time).
Late Cancellations: Cancellations or modifications made within the [48/72]-hour window will incur a penalty charge equal to the cost of the first night’s room rate plus applicable taxes and fees.
No-Shows: If a guest fails to arrive on their scheduled check-in date without prior notification, the reservation will be marked as a "No-Show." The hotel will charge the full amount of the first night's stay (or the entire stay and release the remaining nights of the reservation.
2. Non-Refundable & Advanced Purchase Rates
Reservations booked under specific promotional, advanced purchase, or "Non-Refundable" rates are subject to stricter terms to offer lower pricing.
Payment: Full payment is required at the time of booking.
Cancellations/Modifications: These bookings cannot be cancelled, refunded, or modified. In the event of a cancellation or no-show, the entire advance payment will be forfeited.
3. Peak Season, Holidays & Special Events
During high-occupancy periods, city-wide events, or holiday weekends, a stricter cancellation window applies to protect inventory.
For reservations falling within designated peak period, cancellations must be made at least 10 days prior to the arrival date to receive a full refund.
Cancellations made within this window & 48hrs before the check-in will result in a penalty of [50% of the total stay / the full duration of the stay].
4. Group Bookings (Contractual Blocks)
Reservations involving [5 or more] rooms are considered group bookings and are governed by a separate Group Sales Agreement. Standard individual cancellation policies do not apply to group blocks. Please refer to your specific contract or contact our sales department for attrition and cancellation terms.
5. Policy Terms & Definitions
| Term | Policy Rule |
|---|---|
| Check-in Time Anchor | All cancellation deadlines are calculated based on the hotel’s local time. |
| Early Departure | Guests who check out prior to their scheduled departure date will be charged an early departure fee equal to one night’s room and tax. |
| Direct vs. Third-Party | This policy applies only to bookings made directly via our website or reservation desk. Bookings made through Online Travel Agencies (OTAs like Expedia, Booking.com) must be cancelled or modified directly through those platforms according to their respective terms. |
1. All bookings from OTAs (e.g., Booking.com, Expedia, etc.) are governed by their own rules.
2. Cancellations caused by events beyond either party's reasonable control (natural disasters, government travel restrictions, war, etc.) will be handled in accordance with applicable law and the hotel's operational policies.
3. Approved refunds will be processed within 7–14 business days. The time taken for the amount to appear in the customer's account depends on the issuing bank or payment provider.
4. Refunds will be made to the original payment method unless otherwise required by law.
5. Taxes and government charges, clarify whether taxes and statutory charges are refundable where applicable.